How long will my gear repair take?

Turnaround typically ranges between 1–3 weeks, depending on the repair type. Simple fixes like zipper slider replacements can be faster, while more complex repairs (e.g., technical shell jackets or custom sewing) may take longer. We'll keep you updated throughout the process. 

What types of outdoor gear can you repair?

We repair a wide range of items—zippers, backpacks, sleeping bags, technical outerwear, and custom sewing projects—using durable, sustainable techniques. 

Do you offer an estimate before starting repairs?

Yes. We start by assessing your gear (often with photos), then provide a clear cost and time estimate. Repairs begin only after your approval. 

How should I prepare my gear before sending it in?

Please clean your item before submission—remove dirt, debris, and moisture. This helps ensure a quality repair and avoids damage during the process. 

What materials and techniques do you use?

We use industry-standard materials—like YKK zippers, premium thread, and waterproof seam tape—combined with quality stitching techniques to ensure durability and longevity. 

Do you guarantee your repairs?

While we don’t offer a formal warranty, our repairs are crafted with care. If a repair fails prematurely or you're not satisfied, we’ll work with you to find a solution. 

Can I drop off gear, or must I ship it?

Both options are available. We welcome local drop-offs in Fernie, BC, and also accept mail-in repairs with instructions on how to package and ship items properly. 

Why do some repairs cost more than others?

Quality, craftsmanship, and specialized materials are at the core of what we do. Complex repairs (e.g., custom sewing or technical gear) often require more time and skill, which factors into the cost. 

Do you handle custom sewing or modifications?

Yes! Custom modifications—like adjusting fit, reinforcing seams, or adding patches—are welcome. We’ll discuss your vision and provide a tailored estimate. 

When should I choose repair over replacement?

If your gear has a core part still functioning—like a working fabric or structure—the most sustainable, cost-effective route is repair. Small tears, broken zippers, or loose straps are usually worth fixing—especially when using professional-grade methods.